Orion Store
Shopping Cart
0 item(s)
HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Telescopes
Mounts & Tripods
Accessories
Astrophotography
Binoculars
Sale
Gift Center
Community

{"closeOnBackgroundClick":true,"bindings":{"bind0":{"fn":"function(){$.fnProxy(arguments,\'#headerOverlay\',OverlayWidget.show,\'OverlayWidget.show\');}","type":"quicklookselected","element":".ql-thumbnail .Quicklook .trigger"}},"effectOnShowSpeed":"1200","dragByBody":false,"dragByHandle":true,"effectOnHide":"fade","effectOnShow":"fade","cssSelector":"ql-thumbnail","effectOnHideSpeed":"1200","allowOffScreenOverlay":false,"effectOnShowOptions":"{}","effectOnHideOptions":"{}","widgetClass":"OverlayWidget","captureClicks":true,"onScreenPadding":10}

Orion Holiday Information

Holiday Ordering Hours

How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.OrionTelescopes.eu
Phone: During holiday customer service hours at 00-800 8989 0123 in the countries of France, Germany, Ireland, and the United Kingdom. Please note: Our sales reps do not speak languages other than English. We thank you for your understanding.

Holiday Customer Service Hours

We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person.

November 1 -
November 22

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2100 UTC

Closed November 23rd for the Thanksgiving Holiday

November 24 -
November 26
Friday 1400 - 2400 UTC
Saturday 1600 - 2300 UTC
Sunday 1700 - 2300 UTC
November 27 -
December 3
Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 4 -
December 19
Monday through Friday 1230 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 20 -
December 22
1400 - 2400 UTC
December 23 1600 - 2100 UTC
December 24 -
January 3

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2100 UTC

Closed December 24th and December 25th for the Christmas Holiday
Closed December 31st and January 1st for the New Year's Holiday

Please note that Customer Service will be closed for Thanksgiving Day, November 23rd; Christmas, December 24th and December 25th; and New Year's, December 31st and January 1st. Orders will not ship on January 2nd due to warehouse closure for annual physical inventory.

Holiday Shipping Schedule & Cut-Off Dates

What are the order cut-off dates for pre-Christmas delivery?
Refer to the table below to determine the best shipping option for your destination. Orders for in-stock items placed by 5pm UTC ship the following working day. Please note that if there are credit card authorization or verification issues a delay in shipping may occur.

Country
Code
Country
Name
Delivery
Time
Economy
(working days)
Last Day to
order for
Economy delivery
on 22/12/17*
Delivery Time
Express(working days)
+1 Day for
pkgs > 68kgs
Last Day to
order for
Express delivery
on 22/12/17*
AT Austria 2-3 18/12/17 1-2 19/12/17
BE Belgium 2-3 18/12/17 1-2 19/12/17
CZ Czech Republic 2-3 18/12/17 1-2 19/12/17
DK Denmark 2-3 18/12/17 1-2 19/12/17
EE Estonia 3-4 15/12/17 1-2 19/12/17
FI Finland 3-4 15/12/17 1-2 19/12/17
FR France (Mainland) - North 2-3 18/12/17 1-2 19/12/17
FR France (Mainland) - South 3-4 15/12/17 1-2 19/12/17
DE Germany 2-3 18/12/17 1-2 19/12/17
HU Hungary 2-3 18/12/17 1-2 19/12/17
IE Ireland 2-3 18/12/17 1-2 19/12/17
IT Italy - North 2-3 18/12/17 1-2 19/12/17
IT Italy - South 3-4 15/12/17 1-2 19/12/17
LU Luxembourg 2-3 18/12/17 1-2 19/12/17
NL Netherlands 2-3 18/12/17 1-2 19/12/17
PL Poland 2-3 18/12/17 1-2 19/12/17
PT Portugal 4-5 14/12/17 1-2 19/12/17
SK Slovakia 2-3 18/12/17 1-2 19/12/17
SI Slovenia 2-3 18/12/17 1-2 19/12/17
ES Spain (Mainland) 2-3 18/12/17 1-2 19/12/17
SE Sweden 2-3 18/12/17 1-2 19/12/17
GB United Kingdom 2-3 18/12/17 1-2 19/12/17

*NOTE: Exceptions to the above mentioned dates include very large shipments (> 30kg Economy and > 68kg Express) which require additional time for delivery.


Holiday Shipping Promotions

Free Shipping on Orders Totaling €150 or More
To qualify for free standard per-order shipping and per-item shipping, your order must total at least ?150 including VAT. This offer is not valid on orders in process or previous purchases. Offer does not apply to expedited shipping charges.

Product Packaging

NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

Holiday Return Policy

During the holiday we extend our satisfaction of guarantee return period. Effective November 1st orders purchased as holiday gifts may be returned until January 15th (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.

back to top