Orion Store
Shopping Cart
0 item(s)
HACKER SAFE certified sites prevent over 99.9% of hacker crime.
Telescopes
Mounts & Tripods
Accessories
Astrophotography
Binoculars
Sale
Gift Center
Community

{"closeOnBackgroundClick":true,"bindings":{"bind0":{"fn":"function(){$.fnProxy(arguments,\'#headerOverlay\',OverlayWidget.show,\'OverlayWidget.show\');}","type":"quicklookselected","element":".ql-thumbnail .Quicklook .trigger"}},"effectOnShowSpeed":"1200","dragByBody":false,"dragByHandle":true,"effectOnHide":"fade","effectOnShow":"fade","cssSelector":"ql-thumbnail","effectOnHideSpeed":"1200","allowOffScreenOverlay":false,"effectOnShowOptions":"{}","effectOnHideOptions":"{}","widgetClass":"OverlayWidget","captureClicks":true,"onScreenPadding":10}

Orion Holiday Information

Holiday Ordering Hours

How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.OrionTelescopes.eu
Phone: During holiday customer service hours at 0800-915443 in France, 0800-183-0404 in Germany, 0-800-041-8146 in the United Kingdom, and 00-1-831-763-7000 (not toll-free) in all other countries. Please note: Our sales reps do not speak languages other than English. We thank you for your understanding.

Holiday Customer Service Hours

We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person.

November 1 -
November 21

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2400 UTC

Closed November 22nd for the Thanksgiving Holiday

November 23 -
November 25
Friday 1400 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
November 26 -
December 2
Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 3 -
December 18
Monday through Friday 1230 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 19 -
December 21
1400 - 2400 UTC
December 22 1600 - 2100 UTC
December 23 -
January 3

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2100 UTC

December 24 1400 - 2300 UTC

Closed December 25th and December 26th for the Christmas Holiday

December 31 1400 - 2300 UTC

Closed January 1st for the New Year's Holiday

Please note that Customer Service will be closed for Thanksgiving Day, November 22nd; Christmas, December 25th and December 26th; and New Year's, January 1st.

Holiday Shipping Schedule & Cut-Off Dates

What are the order cut-off dates for pre-Christmas delivery?
Refer to the table below to determine the best shipping option for your destination. Orders for in-stock items placed by 5pm UTC ship the following working day. Please note that if there are credit card authorization or verification issues a delay in shipping may occur.

Country
Code
Country
Name
Delivery
Time
Economy
(working days)
Last Day to
order for
Economy delivery
on 24/12/18*
Delivery Time
Expedited (working days)
+1 Day for
pkgs > 68kgs
Last Day to
order for
Expedited delivery
on 24/12/18*
AT Austria approximately 2-4 days 18/12/18 1-2 days 20/12/18
BE Belgium approximately 2-3 days 19/12/18 1-2 days 20/12/18
CZ Czech Republic approximately 3-4 days 18/12/18 1-2 days 20/12/18
DK Denmark approximately 2-4 days 18/12/18 1-2 days 20/12/18
EE Estonia approximately 3-5 days 17/12/18 1-2 days 20/12/18
FI Finland approximately 3-5 days 17/12/18 1-2 days 20/12/18
FR France approximately 2-4 days 18/12/18 1-2 days 20/12/18
DE Germany approximately 2-4 days 18/12/18 1-2 days 20/12/18
HU Hungary approximately 2-4 days 18/12/18 1-2 days 20/12/18
IE Ireland approximately 2-4 days 18/12/18 1-2 days 20/12/18
IT Italy approximately 2-4 days 18/12/18 1-2 days 20/12/18
LU Luxembourg approximately 2-3 days 19/12/18 1-2 days 20/12/18
NL Netherlands approximately 1-2 days 20/12/18 1-2 days 20/12/18
PL Poland approximately 3-5 days 17/12/18 1-2 days 20/12/18
PT Portugal approximately 3-4 days 18/12/18 1-2 days 20/12/18
SK Slovakia approximately 3-5 days 17/12/18 1-2 days 20/12/18
SI Slovenia approximately 3-5 days 17/12/18 1-2 days 20/12/18
ES Spain (Mainland) approximately 3-4 days 18/12/18 1-2 days 20/12/18
SE Sweden approximately 2-4 days 18/12/18 1-2 days 20/12/18
GB United Kingdom approximately 2-3 days 19/12/18 1-2 days 20/12/18

*NOTE: Exceptions to the above mentioned dates include very large shipments (> 30kg Economy and > 68kg Express) which require additional time for delivery.


Holiday Shipping Promotions

Free Shipping on Orders Totaling €75 or More
To qualify for free standard per-order shipping and per-item shipping, your order must total at least €75 including VAT. This offer is not valid on orders in process or previous purchases. Offer does not apply to expedited shipping charges.

Product Packaging

NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

Holiday Return Policy

During the holiday we extend our satisfaction of guarantee return period. Effective November 1st orders purchased as holiday gifts may be returned until January 15th (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.

back to top