Orion Holiday Information

Holiday Ordering Hours
How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.OrionTelescopes.eu
Phone: During holiday customer service hours at 0800-915443 in France, 0800-183-0404 in Germany, 0-800-041-8146 in the United Kingdom, and 001-1-831-763-7000 (not toll-free) in all other countries. Please note: Our sales reps do not speak languages other than English. We thank you for your understanding.

Holiday Customer Service Hours
We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person.

November 1 -
November 27

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2100 UTC

November 29 -
December 1

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2300 UTC
Sunday 1700 - 2300 UTC

Closed November 28th for the Thanksgiving Holiday

December 2 -
December 19
Monday through Friday 1230 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 20 1400 - 2400 UTC
December 21 -
January 2

Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2100 UTC

December 24 1400 - 2300 UTC
Closed December 25th for the Christmas Holiday
December 21 1400 - 2300 UTC
Closed January 1st for the New Year's Holiday

Holiday Shipping Schedule & Cut-Off Dates


What are the order cut-off dates for pre-Christmas delivery?
Refer to the tables below to determine the best shipping option for your destination. Orders for in-stock items placed by 5pm UTC ship the following working day. Please note that if there are credit card authorization or verification issues a delay in shipping may occur.

Economy Delivery

Country
Code
Country
Name
Delivery
Time
Economy
(working
days -
approximate)
Last Day
to order
for
Economy
delivery
on
24/12/19*
AT Austria 2-4 18/12/19
BE Belgium 2-3 19/12/19
CZ Czech
Republic
3-4 18/12/19
DK Denmark 2-4 18/12/19
EE Estonia 3-5 17/12/19
FI Finland 3-5 17/12/19
FR France 2-4 18/12/19
DE Germany 2-4 18/12/19
HU Hungary 2-4 18/12/19
IE Ireland 2-4 19/18/19
IT Italy 2-4 18/12/19
LU Luxembourg 2-3 19/12/19
NL Netherlands 1-2 20/12/19
PL Poland 3-5 17/12/19
PT Portugal 3-4 18/12/19
SK Slovakia 3-5td> 17/12/19
SI Slovenia 3-5 17/12/19
ES Spain
(Mainland)
3-4 18/12/19
SE Sweden 2-4 18/12/19
GB United Kingdom 2-3 19/12/19

Express Delivery

Country
Code
Country
Name
Delivery
Time
Express
(working
days)
+1 Day for
pkgs
> 68kgs
Last Day
to order
for
Express
delivery
on
24/12/19*
AT Austria 1-2 20/12/19
BE Belgium 1-2 20/12/19
CZ Czech
Republic
1-2 20/12/19
DK Denmark 1-2 20/12/19
EE Estonia 1-2 20/12/19
FI Finland 1-2 20/12/19
FR France 1-2 20/12/19
DE Germany 1-2 20/12/19
HU Hungary 1-2 20/12/19
IE Ireland 1-2 20/12/19
IT Italy 1-2 20/12/19
LU Luxembourg 1-2 20/12/19
NL Netherlands 1-2 20/12/19
PL Poland 1-2 20/12/19
PT Portugal 1-2 20/12/19
SK Slovakia 1-2 20/12/19
SI Slovenia 1-2 20/12/19
ES Spain
(Mainland)
1-2 20/12/19
SE Sweden 1-2 20/12/19
GB United Kingdom 1-2 20/12/19

*NOTE: Exceptions to the above mentioned dates include very large shipments (> 30kg Economy and > 68kg Express) which require additional time for delivery.

Holiday Shipping Promotions

Free Shipping on Orders Totaling €75 or More
To qualify for free standard per-order shipping and per-item shipping, your order must total at least €75 including VAT. This offer is not valid on orders in process or previous purchases. Offer does not apply to expedited shipping charges.

Product Packaging

NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

Holiday Return Policy

During the holiday we extend our satisfaction of guarantee return period. Effective November 1st orders purchased as holiday gifts may be returned until January 15th (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.

* Holiday cut-off dates are not guaranteed if shipments are delayed due to payment issues, including orders where the billing address information does not match the information on file with your credit card issuer or orders where the shipping address is different than the billing address and the difference cannot be verified with the cardholder. Weather conditions may prevent delivery within stated shipping timeframes.

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