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Shipping & Delivery

Shipping & Handling Charges
Shipping and handling charges on your order will be calculated as follows:

See the chart below for shipping and handling charges and estimated transit times for delivery.

Order Ship-To Address Shipping Charges & Estimated Transit Time for Specific Shipping Methods Per-Item Charge
Economy Expedited
Austria Shipping € 9,95 € 25,90 Some products require an additional shipping charge due to their size, weight, and shipping method. Please see the product detail page for exact per-item shipping charges.
Transit Time approximately
2-3 days
1 day
Belgium Shipping € 9,95 € 19,95
Transit Time approximately
2 days
1 day
Czech Republic Shipping € 9,95 € 84,95
Transit Time approximately
3 days
1 day
Denmark Shipping € 9,95 € 25,90
Transit Time approximately
2-3 days
1 day
Estonia Shipping € 39,95 € 84,95
Transit Time approximately
3-4 days
1 day
Finland Shipping € 9,95 € 44,90
Transit Time approximately
3-4 days
1 day
France Shipping € 9,95 € 19,95
Transit Time approximately
2-3 days
1 day
Germany Shipping € 9,95 € 19,95
Transit Time approximately
2-3 days
1 day
Hungary Shipping € 9,95 € 84,95
Transit Time approximately
2-3 days
1 day
Ireland Shipping € 9,95 € 25,90
Transit Time approximately
2-3 days
1 day
Italy Shipping € 9,95 € 25,90
Transit Time approximately
2-3 days
1 day
Luxembourg Shipping € 9,95 € 19,90
Transit Time approximately
2 days
1 day
Netherlands Shipping € 9,95 € 25,90
Transit Time approximately
1 day
1 day
Poland Shipping € 9,95 € 84,90
Transit Time approximately
3-4 days
1 day
Portugal Shipping € 9,95 € 84,95
Transit Time approximately
3 days
1 day
Slovakia Shipping € 9,95 € 84,95
Transit Time approximately
3-4 days
1 day
Slovenia Shipping € 9,95 € 84,95
Transit Time approximately
3-4 days
1 day
Spain Shipping € 9,95 € 25,90
Transit Time approximately
3 days
1 day
Sweden Shipping € 9,95 € 25,90
Transit Time approximately
2-3 days
1 day
United Kingdom Shipping € 9,95 € 22,90
Transit Time approximately
2 days
1 day

Dispatch Policy:
The majority of our orders are shipped via economy service from the Netherlands. In-stock items will arrive 5-7 business days after receipt of your order. Very large, multi-box, telescopes may arrive through freight service on a pallet for curbside delivery. Additional shipping charges may apply for oversize items.

International
We ship orders to Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom through these websites:

OrionTelescopes.eu
In English with prices in Euros

OrionTelescopes.co.uk
In English with prices in Pounds Sterling

OrionTelescopes.eu/fr
In French with prices in Euros

OrionTelescopes.de
In German with prices in Euros

We also ship orders to the United States and Canada through Telescope.com.

For all other countries, click here to find the nearest international Orion dealer.

When will my order ship?
Orders for in-stock products placed before 5:00 pm UTC Monday through Sunday typically ship the next business day (excluding New Year's Day, Easter Monday, King's Day, Ascension, Pentecost Monday, and Christmas). Orders are dispatched from Orion's distribution center located in the Netherlands. When an item is not in stock we ship it as soon as it is available.

Billing Address and Delays in Shipping
We will verify that the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.

If I order two or more items and one is out of stock, will you wait and ship the entire order together when all items are available, or do you ship the in-stock items first and the back-ordered item later?
Usually, the in-stock items will ship first, and any backordered items will follow as soon as they are available. You have an option during check out to hold your order and ship complete, if you'd prefer.

Can I track my order during shipment? If so, how?
Yes, we e-mail the carrier's tracking number when your order ships (if you provide your e-mail address).

When will I receive my order?
See the approximate transit time for economy and expedited shipping to your country in the chart above.

If an item is on backorder, the expected shipping date is indicated on the product page. This date relates to new orders.

I received the wrong item. What should I do?
In the unlikely event that this happens, please send us an email at orders-eu@telescope.com. We'll arrange for the return of the incorrect item (at no charge to you) and see that you get the correct item promptly.

I only received part of my order today. Where's the rest of it?
Your order may have shipped in more than one box. Please allow several days for all the merchandise to arrive in case the boxes were separated along the way. If an item was out of stock and has been backordered, this will be indicated on the shipping invoice.

My address has, is or will be changed. Can I just give you my new address?
Send e-mail to orders-eu@telescope.com. Be sure to give us your name, old address, the new address, and the effective date for the change.