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Home arrow Orion Holiday Information

Orion Holiday Information

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Holiday Ordering Hours

How and when can I place my order?

Online: 24 hours a day, 7 days a week at www.OrionTelescopes.eu
Phone: During holiday customer service hours at 0800-915443 in France, 0800-183-0404 in Germany, 0-800-041-8146 in the United Kingdom, and 00-1-831-763-7000 (not toll-free) in all other countries. Please note: Our sales reps do not speak languages other than English. We thank you for your understanding.

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Holiday Customer Service Hours

We have a highly trained sales and support staff who are knowledgeable about our products and willing and able to help you make an informed buying decision, and even assist you after the sale. We're experienced, knowledgeable and, perhaps uncharacteristically in this day and age, available to serve you person-to-person. And, during the holiday season, we have extended our service hours to include Sunday and additional time on Saturday.

November 1 -
November 25

Monday through Friday 1400 - 2400 UTC

Closed November 26th for the Thanksgiving Holiday

November 27 -
December 6
Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 7 -
December 14
Monday through Friday 1230 - 2400 UTC
Saturday 1600 - 2400 UTC
Sunday 1700 - 2300 UTC
December 15 -
December 23
Monday through Friday 1400 - 2400 UTC
Saturday 1600 - 2400 UTC
Closed Sundays
December 24 -
December 27

December 24 1400 - 2200 UTC

Closed December 25th for the Christmas Holiday

December 26 1600 - 2200 UTC

Closed December 27

December 28 -
December 30
Monday through Friday 1400 - 2400 UTC

December 31 1600 - 2200 UTC

Closed January 1st for the New Year's Holiday

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Holiday Shipping Schedule & Cut-Off Dates

What are the order cut-off dates for pre-Christmas delivery?
Refer to the table below to determine the best shipping option for your destination. Orders for in-stock items placed by 5pm UTC ship the following working day. Please note that if there are credit card authorization or verification issues a delay in shipping may occur.

Country
Code
Country
Name
Delivery
Time
Economy
(working days)
Last Day to
order for
Economy delivery
on 24/12/20*
Delivery Time
Expedited (working days)
+1 Day for
pkgs > 68kgs
Last Day to
order for
Expedited delivery
on 24/12/20*
AT Austria approximately 5-7 days 15/12/20 3-4 days 18/12/20
BE Belgium approximately 5-7 days 15/12/20 3-4 days 18/12/20
CZ Czech Republic approximately 5-7 days 15/12/20 3-4 days 18/12/20
DK Denmark approximately 5-7 days 15/12/20 3-4 days 18/12/20
EE Estonia approximately 5-7 days 15/12/20 3-4 days 18/12/20
FI Finland approximately 5-7 days 15/12/20 3-4 days 18/12/20
FR France approximately 5-7 days 15/12/20 3-4 days 18/12/20
DE Germany approximately 5-7 days 15/12/20 3-4 days 18/12/20
HU Hungary approximately 5-7 days 15/12/20 3-4 days 18/12/20
IE Ireland approximately 5-7 days 15/12/20 3-4 days 18/12/20
IT Italy approximately 5-7 days 15/12/20 3-4 days 18/12/20
LU Luxembourg approximately 5-7 days 15/12/20 3-4 days 18/12/20
NL Netherlands approximately 5-7 days 15/12/20 3-4 days 18/12/20
PL Poland approximately 5-7 days 15/12/20 3-4 days 18/12/20
PT Portugal approximately 5-7 days 15/12/20 3-4 days 18/12/20
SK Slovakia approximately 5-7 days 15/12/20 3-4 days 18/12/20
SI Slovenia approximately 5-7 days 15/12/20 3-4 days 18/12/20
ES Spain (Mainland) approximately 5-7 days 15/12/20 3-4 days 18/12/20
SE Sweden approximately 5-7 days 15/12/20 3-4 days 18/12/20
GB United Kingdom approximately 5-7 days 15/12/20 3-4 days 18/12/20

*NOTE: Exceptions to the above mentioned dates include very large shipments (> 30kg Economy and > 68kg Express) which require additional time for delivery.


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Holiday Shipping Promotions

Free Shipping on Orders Totaling €75 or More
To qualify for free standard per-order shipping and per-item shipping, your order must total at least €75 including VAT. This offer is not valid on orders in process or previous purchases. Offer does not apply to expedited shipping charges.

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Product Packaging

NOTE: Many of our products may be shipped in boxes that reveal their contents. Please keep this in mind when making your shipping arrangements.

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Holiday Return Policy

During the holiday we extend our satisfaction of guarantee return period. Orders purchased as holiday gifts may be returned until January 31st (received back by Orion by this date). The person receiving an Orion gift will have time to ensure it's just what they want.

* Holiday cut-off dates are not guaranteed if shipments are delayed due to payment issues, including orders where the billing address information does not match the information on file with your credit card issuer or orders where the shipping address is different than the billing address and the difference cannot be verified with the cardholder. Weather conditions may prevent delivery within stated shipping timeframes.

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