Orion has made the difficult decision to close our warehouse facility in the Netherlands. With the continuing supply chain/logistics challenges and slowness in the economy we have found that it is not economically feasible to maintain operations in the UK and Europe.
We have therefore stopped taking orders on this website. We apologize for any inconvenience.
We will continue to have Orion dealers in Europe to meet the needs of Orion consumers. We will also continue to honor the 30-Day product return period as well as honoring the Orion warranty for purchases made in the UK and Europe.
Our US-based Customer Service Representatives are here to help. Contact them via email at firstname.lastname@example.org or in the United Kingdom, via phone at 0-800-041-8146 (Monday-Friday between the hours of 1300 and 2400 GMT).
We stand behind our products and services. By law you have the right to withdraw from your purchase within seven working days of receiving your item and if you do so, we will refund your purchase price plus any standard shipping charges (premium charges for expedited shipping are not refundable). If for any reason, you are not completely satisfied with your purchase from Orion Telescopes & Binoculars but you received your item more than seven working days ago, you may qualify for our 30-Day Money Back Guarantee: just return the item(s) in new condition within 30 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges, no hassles! (Boxed software which has been opened cannot be returned except for an exact exchange to replace defective software.)